Return & Refund Policy

Thank you for shopping at hijrahsoul.com. If you are not completely satisfied with your purchase, we're here to help with our straightforward return and refund process.

Return Policy

You have 7 days from the date you received your item to return it. To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You need to have the receipt or proof of purchase.

How to Initiate a Return Please contact our customer service at hijrahsoul@gmail.com to start the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.

Refunds Once we receive your item, we will inspect it and notify you of the status of your refund after reviewing the returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the refund within a certain number of days, depending on your card issuer's policies.

Shipping Costs for Returns You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

Exchanges If you need to exchange an item due to defect or damage, contact us directly. We will provide instructions on how to proceed with the exchange.

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Sale Items Only regular priced items may be refunded. Sale items cannot be refunded but may be exchanged or returned for store credit, depending on our current promotions.

Contact Us For more information, questions, or concerns regarding our return and refund policy, please contact us at hijrahsoul@gmail.com.